Privacy Policy
Last Updated: November 11, 2025
This Privacy Policy explains how OpenSeat LLC ("OpenSeat," "we," "us," or "our") collects, uses, shares, and protects your information when you use our website, mobile app, and ticketing platform (the "Platform").
By using the Platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide
When you interact with OpenSeat, such as purchasing tickets, creating an account, applying to be an Organizer, or contacting support, you may provide:
- Email address
- Phone number
- Authentication details
- First and last name
- Company or venue name
- Company address or location
- Payment intent information (handled by Stripe)
- Support inquiries, messages, or feedback
If you submit an Organizer application through our website or through a direct relationship with OpenSeat, we may collect and store the information you provide as part of that process, even if your application is not approved.
1.2 Information Collected Automatically
When you use the Platform, we may collect:
- Device information (model, OS, browser type)
- Log information (IP address, timestamps)
- Usage information (pages or screens viewed, interactions, referring URLs)
- Diagnostic and performance data (error logs, crash reports)
This data helps us maintain security and improve the Platform.
1.3 Location Information
We may collect approximate location information (such as IP-based location) to:
- Prevent fraud
- Improve event discovery
- Enhance product functionality
We do not request precise GPS location unless you explicitly enable it in your device settings.
1.4 Organizer Application Data
If you apply to become an Organizer using our online form or through a direct invitation, we may collect and store the following information:
- First and last name
- Company name
- Company address or location
- Phone number
We use this information to evaluate your eligibility for access to Organizer tools. Submission does not guarantee approval. If you are not approved, we may retain your application data for internal review, platform security, and fraud prevention purposes.
We may also use Organizer information to conduct identity verification, evaluate risk of fraud or misuse, detect repeat patterns of abuse, and comply with regulatory or payment industry requirements.
2. How We Use Your Information
We use the information we collect for purposes including:
2.1 Operating and Improving the Platform
To:
- Process ticket purchases
- Deliver and store tickets
- Authenticate users
- Improve features and performance
- Maintain security and prevent fraud
- Review and process Organizer applications or invitations
2.2 Communications
Transactional communications
We may send transactional emails or SMS for:
- Purchase confirmations
- Ticket delivery
- Event updates or cancellations
- Verification codes
- Account changes
- Security alerts
- Customer support replies
Marketing emails (opt-in only)
We send promotional emails only if you explicitly opt in. You may unsubscribe at any time.
2.3 Security & Compliance
To:
- Detect and prevent fraud
- Secure accounts
- Comply with legal obligations
- Enforce our Terms of Service
3. How We Share Information
We share your information only when necessary to operate the Platform or comply with law.
3.1 Payment Processing
We use Stripe to process payments securely. Stripe may receive:
- Your email
- Phone number
- Billing details
- Purchase-related information
- Device information
Stripe does not share your full payment card information with us.
3.2 Service Providers
We may share information with trusted third-party service providers who assist with:
- Hosting and infrastructure
- Authentication
- Analytics and performance monitoring
- Customer support tools
- Communication delivery (email/SMS)
These providers are contractually required to protect your information.
3.3 Event Organizers
To help Organizers manage events, we may share:
- Your name (if provided)
- Ticket details
- Attendance status
3.4 Legal & Regulatory Requirements
We may disclose information to:
- Comply with laws or regulations
- Respond to lawful requests
- Protect the safety or rights of OpenSeat, users, or the public
4. Data Retention
We retain data only for as long as needed to:
- Operate the Platform
- Comply with legal obligations
- Resolve disputes
- Maintain security
If you delete your account, we will:
- Deactivate your profile
- Retain only what is necessary for legal, audit, or security purposes
5. Cookies & Tracking Technologies
Our website may use basic cookies or similar technologies provided by our website host and payment processor to enable essential functionality such as page performance, security, and checkout. We do not use cookies for advertising or tracking users for marketing purposes. You can disable cookies in your browser settings, but this may affect certain features.
6. Children & Minors
The Platform is intended for general audiences, but:
- You must be 18 or older to purchase tickets.
- By purchasing, you confirm you are an adult or using an adult's payment method with permission.
- We do not knowingly collect personal information from children under 13.
If such data is discovered, we will delete it.
7. Your Rights
Depending on your location, you may have the right to:
- Access your information
- Request corrections
- Request deletion
- Opt out of marketing
- Restrict certain processing
To exercise your rights, send an email to contact@openseat.cc
8. International Users
OpenSeat is designed for use within the United States. If you access the Platform from outside the U.S., you consent to your data being processed in the U.S.
9. Changes to This Policy
We may update this Privacy Policy. If we make changes, we will update the "Last Updated" date at the top. Your continued use of the Platform means you accept the updated policy.
10. Contact Us
For questions or privacy requests, send an email to contact@openseat.cc