Privacy Policy

Effective Date: August 31, 2026
Last Updated: August 31, 2026

This Privacy Policy explains how OpenSeat LLC ("OpenSeat," "we," "us," or "our") collects, uses, shares, and protects information when you visit openseat.cc, use app.openseat.cc, or access OpenSeat-hosted event, checkout, organizer, or support pages (collectively, the "Services").

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide

When you interact with OpenSeat, such as purchasing tickets, creating an Organizer account, applying to be an Organizer, or contacting support, you may provide:

If you submit an Organizer application through our website or through a direct relationship with OpenSeat, we may collect and store the information you provide as part of that process, even if your application is not approved.

1.2 Information Collected Automatically

When you use the Services, we may collect:

This data helps us maintain security and improve the Services.

1.3 Location Information

We may collect approximate location information (typically based on your IP address) to:

We do not collect precise GPS location. The Services are web-based and do not request access to your device's location sensors.

1.4 Organizer Application Data

If you apply to become an Organizer using our online form or through a direct invitation, we may collect and store the following information:

We use this information to evaluate your eligibility for access to Organizer tools. Submission does not guarantee approval. If you are not approved, we may retain your application data for internal review, platform security, and fraud prevention purposes.

We may also use Organizer information to conduct identity verification, evaluate risk of fraud or misuse, detect repeat patterns of abuse, and comply with regulatory or payment industry requirements.

2. How We Use Your Information

We use the information we collect for purposes including:

2.1 Operating and Improving the Services

To:

2.2 Communications

Transactional communications

We may send transactional emails or SMS for:

Marketing emails (opt-in only)

We send promotional emails only if you explicitly opt in. You may unsubscribe at any time.

2.3 Security & Compliance

To:

3. How We Share Information

We share your information only when necessary to operate the Services or comply with law.

3.1 Payment Processing

We use Stripe to process payments securely. Stripe may receive:

Stripe does not share your full payment card information with us.

3.2 Service Providers

We may share information with trusted third-party service providers who assist with:

Service providers process information under their terms, privacy policies, and our agreements with them, as applicable.

3.3 Event Organizers

To help Organizers manage events, we may share:

Organizers are independent businesses and are responsible for how they use or retain attendee information outside the Services. OpenSeat does not control an Organizer's independent data practices.

3.4 Legal & Regulatory Requirements

We may disclose information to:

4. Data Retention

We retain data only for as long as needed to:

Ticket buyers do not create OpenSeat accounts. If you are an Organizer and you delete your account, we will:

5. Cookies, Browser Storage, Caching, and Similar Technologies

OpenSeat and its service providers may use cookies, pixels, tags, local or session storage, browser storage, cached files, server logs, and similar technologies to operate the Services, authenticate users, remember preferences, prevent fraud, measure traffic and performance, diagnose errors, and complete checkout. These providers may include our hosting and security providers, Google Analytics, and Stripe.

We do not currently use these technologies to sell personal information, share personal information for cross-context behavioral advertising, or serve interest-based advertisements.

Certain information may temporarily remain in browser or device caches, content-delivery systems, logs, backups, or similar systems after logout or deletion. Users can manage cookies, cached files, and browser storage through their browser settings, although blocking or deleting essential technologies may prevent parts of the Services from working properly. OpenSeat does not control information retained on a user's device or information independently retained by Organizers or third-party services.

Our Services do not currently respond to legacy "Do Not Track" browser signals because there is no uniform industry standard. Where legally required, we will honor recognized opt-out preference signals concerning the sale or sharing of personal information. Third-party providers may collect information as described in this Policy and their own privacy policies.

6. Children & Minors

The Services are intended for general audiences, but:

If such data is discovered, we will delete it.

7. Your Rights

Depending on your location, you may have the right to:

To exercise your rights, send an email to contact@openseat.cc

8. International Users

OpenSeat is designed for use within the United States. If you access the Services from outside the U.S., you consent to your data being processed in the U.S.

9. Changes to This Policy

We may update this Privacy Policy. If we make changes, we will update the "Last Updated" date at the top. Your continued use of the Services means you accept the updated policy.

10. Contact Us

For questions or privacy requests, send an email to contact@openseat.cc